Bussiness Development Supervisor: - To participate in the management of a joint stock company Sgds is part of a strategic customer relationship (of the acquisition company) to ensure revenue for Tin Toc. - To negotiate and take responsibility for the projects with the company's strategic customers - Define the customer experience and expectations in every stage and point of touch under the customer-care journey and offline. - Working closely with stakeholders, including marketing, products, projects, and other groups. - Interact with customers, understand the implementation requirements, and work with internal stakeholders to provide solutions. Leader Customer Service Department: Main responsibility: - Lead and supervise day-to-day operations in all customer service activities to ensure customers are satisfied with a clear explanation and given solution; respond to customer service issues on time. - Ensure team members are appropriately trained and provided with product knowledge and skills, understanding of the process, and communications. - Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Make plans to take care of different categories of customers. Create, implement, and develop effective customer service procedures,policies, and standards - Report issues monthly to the Director. Propose ideas to support the Director in the process of approaching and taking care of customers. - Participate in the M&A in the role of connecting customers. - Report directly to the Director.