I'm Trung Duc
Business Analyst
As a business analyst, I embrace agile project development processes and models, working seamlessly with internal teams and clients. At the same time, adapt quickly and manage changing requests from stakeholders well. Good business analysis and system analysis thinking.
I can work well independently and in teams, proficiently using tools such as BPMN, UML, SQL, Drawio, Visily,…
I am looking for a dynamic, professional, competitive working environment, the opportunity to develop the qualities of a business analyst, and the opportunity to advance to become a leading business analyst in the next 5 years.
034 238 6694
trungducba66@gmail.com
600 Nguyễn Lương Bằng – Phú Mỹ – Quận 7 – TP. Hồ Chí Minh
MY PROJECTS
Distribution Management System
DMS is specialized software that supports businesses in controlling the distribution of goods to the market. All developments on the distribution channel, such as the work of the sales team, sell-in, sell-out, or operation of sales programs (promotion, compensation, accumulation, and display), are all updated in real time for customers to know. management can grasp.
Business Objectives
- The DMS software system helps monitor point-of-sale coverage in the market, real-time revenue, order status,...
- Effectively manage the sales team: monitor KPIs,% of sales goals achieved, work performance, route status, point of sale opening,...
- Manage orders, sales, invoices, debt, inventory, etc. for distributors and agents.
- Optimize operations and system administration: Support in setting up appropriate sales processes;
- Update market information: From continuously updated data on goods, inventory, etc., managers can understand the purchasing power of the market in each period.
- Sales staff proactively monitor each distributor's revenue to plan appropriate care.
- Sales staff can easily manage activities for distributors, such as order history, debt, inventory, and promotions.
- Business owners instantly grasp the business situation of the enterprise through real-time, multi-dimensional reports. The report provides actual company-wide sales, best-selling products, and number of customers.
- Business owners optimize business processes, easily scale up, and help save operating costs.
Works
- The overall understanding of the BOD's business objectives, consult, suggests improving the productivity of the to-be business process for BOD.
- Analyze requirements and describe business processes through the BPMN tool.
- Design interface templates (prototypes, mockups, and wireframes) and cooperate with the designer to develop UI/UX.
- Create requirements specification analysis (SRS) documents.
- Support developers and testers in the product development process.
- Create user manuals and user training by file, video, pdf, etc.
- Identify any potential quality issues per the defined process and escalate potential quality issues immediately to management;
- Support PM on the change management for the project, from requirement clarifications to change approval to change implementation.
Warranty System
Warranty management software can help improve product quality, customer satisfaction, and customer service. It can also help organizations increase revenue by reducing the cost of warranty claim processing and improving customer loyalty.
Business Objectives
- Reduce product warranty costs by about 20%.
- Gather customer information.
- Minimize the risk of fraud during the warranty period.
- Assess the market situation.
- Evaluate the implementation of electronic warranty policies by distributors and agents.
- Build statistical reports quickly and accurately.
- Build marketing campaigns for groups of potential customers based on warranty data.
Works
- Proposal to convert a traditional warranty to an electronic warranty for the company's products.
- Propose and develop product codes and electronic warranty codes for each product according to the characteristics of each product.
- Collaborate with design, programming, testing teams, and outsourcing partners to ensure work progress.
- Perform feature testing and propose necessary modifications according to the feature list identified with the outsourcing partner.
- Develop instructions on how to use functions for internal users, distributors, and agents with video documents and PDFs.
Company website
Specializing in distributing accessories and safety solutions for cars. MT GROUP exclusively distributes brands: AOZOOM, STEELMATE, GPNE,…
- Receive requests for corporate website development from the Board of Directors and departments within the company.
- Organize meetings to discuss with relevant departments to plan implementation and project completion times.
- Create tasks and assign work, providing detailed information to project development departments.
- Interact and discuss with the contents, UI/UX, and graphic design teams to build the website platform.
- Support the developer team and perform website feature testing throughout the development process.
Aozoom website
The AOZOOM technology lighting brand exports to more than 31 countries, from America and Europe to Southeast Asia and many other countries.
- Receive requests for corporate website development from the Board of Directors and departments within the company..
- Organize meetings to discuss with relevant departments to plan implementation and project completion times.
- Build a website sitemap based on business requirements and the communication orientation of the BOD and marketing departments.
- Together with the UI department, the graphic designer comes up with ideas for the website's detailed pages.
- Manage tasks according to individual departments and control the progress of departments according to work tracking tables.
- Adapt quickly and sensitively to unexpectedly changing requirements from the company's Board of Directors and project-related departments
Smart Store
- Collaborate with stakeholders to elicit and analyze the business requirements of customers.
- Consult and suggest to customers to improve the productivity of the to-be business process.
- Model requirements using BPMN modeling tools & defining design options in SRS documents..
- Use the UML tool for the creation of use cases and analysis documentation..
- Work with the Project team (Developers, QA/ QC) to review and transfer requirements through the development life cycle.
- Facilitate solving problems and making projects run smoothly.
- Design sample interfaces prototype/mockup/wireframes by visily and figma tools.
K&L Logistics
The project develops internal information management platforms about employees, vehicle data, and information on the company’s passenger and cargo routes. Besides, develop a car booking app platform for end consumers to book cars through the company’s app.
- Collaborate with stakeholders to elicit and analyze the business requirements of customers.
- Consult and suggest to customers to improve the productivity of the to-be business process.
- Model requirements using BPMN modeling tools & defining design options in SRS documents..
- Use the UML tool for the creation of use cases and analysis documentation..
- Work with the Project team (Developers, QA/ QC) to review and transfer requirements through the development life cycle.
- Facilitate solving problems and making projects run smoothly.
- Design sample interfaces prototype/mockup/wireframes by visily and figma tools.
TrueSport
A mobile app product that allows you to reserve courts for sports such as football, basketball, volleyball, badminton, tennis, table tennis,… It helps connect sports players with sports field providers, bringing convenience to users, especially busy people.
- Create a survey form and conduct surveys with a group of potential product users.
- Discuss with the team to plan a roadmap to deploy the stadium booking app product according to product development stages MVP1, MVP2,...
- Present the project to the trainer about the need, urgency of product development, and product development roadmap.
- Discuss with team members to build a system of product features.
- Assign work to team members to develop software specifications and modeling documents (User Stories).
- Draw the software interface using the tools Visily and Figma.
- Draw the software interface using the tools Visily and Figma. Manage feature lists and request specifications on tools such as Jira, Google Sheets, etc.
What do I do with the projects?
Analysis
The mission of a BA is to work on the overall understanding of the project’s business objectives and requirements and to ensure the development team gets the correct understanding of the project and requirements
Project definition
Elicitation
Analysis
Documentation
Verification
Management
Develop
Support developer team
Design
Design interface templates (prototypes, mockups, and wireframes) and cooperate with the designer to develop UI/UX.
Test
Compose related documents, such as the application verification form, user manual, UAT training, etc.
Deploy
Prepare guidance documents
User manual
TOOLS
